Delivery & Returns


IMPORTANT ANNOUNCEMENT:
Due to COVID-19, postal services worldwide are experiencing shipping delays in all types of service. Unfortunately, this is beyond our control. Please note that we may need extra time from those stated below for our delivery services to ship your order.
 

Free UK delivery for orders above £30

Free Singapore delivery for orders above 50 SGD

Free US delivery for orders above 100 USD

Free international delivery for orders above 100 USD*

 

UK

Orders above £30

Orders under £30

Delivery + Processing

Time

Free

£4.95

4-6 working days




EU

Orders above £100 

Orders under £100

Delivery + Processing

Time

Free

£8.99

9-15 working days 


*Zone 1 Includes: Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain

**Outside of Zone 1 please note delivery can take 2-3 weeks  

 

USA

Orders above 100 USD

Orders under 100 USD

Delivery + Processing

Time

Free

7.99 USD

9-15 working days

*except Hawaii, Alaska and Puerto Rico



Singapore

Orders above 50 SGD

Orders under 50  SGD

Delivery + Processing

Time

Free

5 SGD

3-5 working days

 

East Asia

Orders above 100 USD

Orders under 100 USD

Delivery + Processing

Time

Free

6.99 USD

7-9 working days

*Countries include: Malaysia, Brunei, HK, Indonesia, South Korea, Philippines,Taiwan, Thailand

 

Australia, New Zealand, Japan, China

Orders above 100 USD

Orders under 100 USD

Delivery + Processing

Time

Free

8.99USD

9-15 working days

 

Rest of the world

Orders above 100 USD

Orders under 100 USD

Delivery + Processing

Time

Free*

13.99USD and above

2-6 weeks

*This applies only for certain countries.

**All shipping charges include processing, packaging and transportation. Orders placed on Saturdays / Sundays or Bank holidays will be dispatched on the following working day (subject to stock availability).

**Estimated Delivery Date includes processing and carrier transit time.

***International shipping can sometimes incur additional costs, i.e., taxes, duties and customs fees. Customers are responsible for the additional fees charged within your country by local customs and duties upon delivery.

****Please note Canada Post is experiencing a backlog in post, closures and service disruptions which is making it still extremely difficult to get International Orders across to you. Our minimum time frame for Canada is 4 weeks and we will keep you posted via email.

*****We ship our orders from Singapore and the UK. All UK and EU orders will be shipped from the UK. While US, Asia and international orders will be shipped from Singapore.


Due to the outbreak of Coronavirus (COVID-19), International flights and delivery services worldwide are being impacted. Orders may experience longer than usual delivery times. Due to current disruption, we are temporarily unable to ship to:

Afghanistan, Åland Islands, Albania, Algeria, Angola, Argentina, Aruba, Bahrain, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Congo - Brazzaville, Congo - Kinshasa, Costa Rica, Cuba, Côte d’Ivoire, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Fiji, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guatemala, Haiti, Heard & McDonald Islands, Iran, Iraq, Israel, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Liberia, Macao SAR China, Madagascar, Malawi, Mauritius, Mexico, Mongolia, Morocco, Mozambique, Namibia, Netherlands Antilles, New Caledonia, Nicaragua, North Korea, North Macedonia, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands, Poland, Réunion, Russia, Samoa, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Helena, St. Kitts & Nevis, St. Lucia, Sudan, Suriname, Syria, Tanzania, Togo, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Western Sahara, Yemen, Zambia, Zimbabwe

However, do email us at customercare@sachiskin.com if there’s any questions.


Return Policy

We are committed to ensuring that you are happy with our products. However due to Covid/Delta Variant situation we are no longer accepting returns for unused, unopened products as these products cannot be accepted back into the warehouse because of the current Covid Climate. We are incredibly sorry for this and we hope to have our usual return policy back in place as soon as our warehouse is able to accept returns. Also unfortunately, we are not able to offer refunds for products that are used because of hygiene purposes.

If there are any damages / shortages / incorrect product placement, please do contact us within 2 days of receipt at customercare@sachiskin.com with your order number, full details of the issue, along with photographs of all packaging and contents. We will help you to process an exchange or refund for the item. Please take note we are not able to refund the delivery cost.


Undelivered Packages

If a package is returned back to Sachi Skin due to an incorrect delivery address being provided or the customer not collecting from their postal office, a re-delivery cost will be charged. The costs will follow the prices above. Customers will be contacted via email should a package be returned to us. 

If you provide us with the incorrect name/address details which results in the parcel being lost or stuck in customs we unfortunately cannot accept responsibility for this which may result in you having to place a new order with additional costs therefore we highly recommend you double check your details before submitting your order to us.

Please notify us of any missing parcels within 60 days in order for us to take further action. If we are not notified within this time frame, 60 days of any missing parcel it will be assumed to be delivered with no further pending issues.

Any more questions? 

Do visit our FAQ.













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