The Sachi Promise

Give your skin 30 days.
If you don't notice a difference,
we'll refund you in full.

We're confident in our formulations - and we want you to feel the same before you commit. No lengthy explanations, no back-and-forth.

30-day window

From the day your order arrives.

Whole or partial

Return one item, or the whole order.

Fair use

Up to 2 returns per customer or household.

Step 01

Select items to return

Only orders placed within the past 30 days are eligible.

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Step 02

Tell us a little more

Your honesty helps us improve every batch we make.

Your account isn't currently eligible for a standard return.

To ensure fair use of The Sachi Promise, we limit returns to two per customer or household. But if there's a genuine issue with a product - leak, damage, reaction - we still want to hear about it. Please describe what happened and our Ritual Companion will personally review.

Thank you

Your request is with our Ritual Companion.

We'll review and reply by email within 1–2 business days. Once approved, you'll receive a link to share your return tracking number with us.

The Sachi Skin team

Continue shopping

Submit your tracking number

Once you've shipped your return, enter your tracking number and carrier below. After we receive your parcel, we'll investigate and proceed with your refund if approved.

Where to send your return

Flostream Ltd
Unit 2, Blackthorne Point
Blackthorne Road
SL3 0DA Poyle
United Kingdom
  • Pack items securely and include your return reference number on a note inside.
  • Use a tracked postage service and retain your proof of postage.
  • Submit your tracking number below once shipped.

Received

Tracking number received.

We'll confirm receipt and process your refund within 5 business days. Any questions? customercare@sachiskin.com

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